Waiveon terms of service

Waiveon is software for venues: a digital waiver signing page, a sealed record of every signing, and, on the Standard plan, the venue's Shopify orders matched to the waivers that cover them, with passes and check-in. These terms are between Waiveon and the organization that uses it ("you").

The visitors who sign are your customers. A waiver is an agreement between the visitor and your organization; Waiveon collects it and keeps the record on your behalf.

You are responsible for the accounts your organization creates: give each person their own account and the role their job needs (viewer, staff or administrator), and remove an account when someone leaves. Tell support@waiveon.com straight away if you think an account has been misused.

Use Waiveon to collect waivers from your own visitors and to check them in. Do not use it to collect data you have no lawful reason to collect, to reach or attempt to reach another organization's data, to probe, overload or interfere with the service, or to resell it.

You decide what your waiver says, and you are responsible for it. The sample waiver a new organization starts with is marked as a draft and is not legal advice; have your own attorney write or review the text you publish.

Waiveon records which version of the text each visitor signed and shows that it has not changed since. It does not make a waiver enforceable: that depends on the wording and on the law where you operate.

Waiveon processes your visitors' and customers' data on your behalf, as the privacy policy describes: what is read from Shopify, what is kept and for how long, who can see it, and which providers process it. You are responsible for telling your own visitors how you use their data.

The plans and what they cost are on the pricing page. Installed from the Shopify App Store, Waiveon is billed by Shopify through your Shopify account, under Shopify's terms for app charges. You choose, change or cancel a plan from Waiveon's page in your Shopify admin.

A signed waiver is a legal record. It is kept for ten years from signing, or until a listed minor turns twenty-five, whichever is later, and for longer while it is under a legal hold. Changing plans, uninstalling the app and a Shopify data-removal request do not delete signed waivers.

Shopify order data is kept and removed as the privacy policy describes.

You can stop using Waiveon at any time by uninstalling it from your Shopify store, which ends the Shopify charge. Waiveon may suspend or close an account that breaks these terms, with notice where the breach allows it.

When the service ends, signed waivers are still kept for the retention period above. Write to support@waiveon.com for copies of your organization's signed waivers.

Waiveon is provided as it is. It is run to stay available and to keep its records intact, without a promise that it will be uninterrupted or free of errors. To the extent the law allows, Waiveon is not liable for indirect or consequential losses, and its total liability for any claim is limited to the fees your organization paid for the service in the twelve months before the claim.

The law that governs these terms, and the courts for any dispute, are named in the reviewed version.

When these terms change, the date at the top changes with it. Material changes are announced to organizations by email before they take effect.